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OryndoORYNDO

Help center

We're here to help.

Getting started guides, video tutorials, troubleshooting. Everything you need to make the most of your Oryndo watch. A specific issue? Write to us.

7-step setup

Set up your watch.

Total time: under 5 minutes. Follow the steps in order, it's simpler.

  1. 1

    Charge the watch

    Plug in the supplied magnetic cable at least 1 hour before first use. It's normal that the battery is low at delivery.

  2. 2

    Insert the SIM card

    The 4G SIM card ships in the box. Insert it in the slot under the back cover. The subscription is already active.

  3. 3

    Enable roaming

    In the watch settings, enable "Roaming" to allow automatic connection to the best available network.

  4. 4

    Verify LTE connection

    The signal bars and two small arrows should be visible on the screen. Otherwise, go to the Troubleshooting section below.

  5. 5

    Install the Oryndo app

    Download the app from the App Store or Google Play. Scan the QR code on the back of the watch to link it to your account.

  6. 6

    First test

    From the app, use "Locate the watch" to verify the position is reported. Send a test voice message to validate audio.

  7. 7

    Restart

    Restart the watch once setup is complete to activate all features (audio-video messages, notifications, geofencing).

Video tutorials

Learn by watching.

Video 1

SIM card installation

Video 2

Network connection check

Video 3

Check the connection arrows on the watch

Video 4

Initial watch setup

Video 5

Watch ↔ app pairing

Troubleshooting

Three checks before anything.

90% of connection issues are resolved by going through these three steps in order.

  1. 1

    Check network connection

    Signal bars and two arrows must be visible on the watch screen. If they're missing, go to the next step.

  2. 2

    Check roaming

    Roaming must be enabled in the watch settings to allow automatic connection to the best network.

  3. 3

    Check APN configuration

    APN must be set to "terminal.apn". Go to Settings → Mobile Network → APN. If the issue persists, write to us.

Still stuck?

Our support team, based in Quebec, replies in under 4 business hours, 7 days a week.

Contact supportPDF Guide (FR)User guide (EN)