Question 1

What are the shipping times?

Accepted Answer

All orders ship within 48 business hours from our Quebec warehouse. Free shipping in Canada over $200. Expect 3 to 5 business days.

Question 2

Can I return the watch if I'm not satisfied?

Accepted Answer

Yes. 15-day satisfaction guarantee: write to contact@oryndo.com to request a refund. See all the details (deducted fees, terms) on the Warranty page.

Question 3

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, Apple Pay, Google Pay. All payments are secured via Stripe.

Question 4

How long does setup take?

Accepted Answer

Less than 5 minutes on average. Install the Oryndo app, scan the watch's QR code, create your child's profile. Done.

Question 5

Do I need a separate SIM card?

Accepted Answer

No. The 4G SIM card is included in the box — you simply insert it into the watch. The monthly subscription includes mobile data worldwide.

Question 6

Is the subscription mandatory?

Accepted Answer

Yes. The watch connects via 4G — without an active subscription, it can't send GPS position or receive voice or audio-video messages. You can pause anytime.

Question 7

What is the GPS accuracy?

Accepted Answer

The watch combines 3 technologies: satellite GPS (5 to 15 m, outdoors), Wi-Fi (50 to 200 m, indoors) and LBS / cell tower triangulation (200 m to 5 km, last resort). Satellite GPS requires 4 satellites visible simultaneously, which is generally possible outdoors. Indoors (reinforced concrete, basement), the watch automatically switches to Wi-Fi then LBS.

Question 8

Why is the location sometimes inaccurate?

Accepted Answer

When GPS can't lock on (indoors, basement, reinforced concrete building), the watch falls back to public Wi-Fi databases from major providers. These databases can contain errors: a misregistered Wi-Fi network can show the watch several kilometers from its real position. This is not a defect of the watch — this limitation affects every GPS system on the market (watches, phones, cars). In the app, each position shows its source (GPS, Wi-Fi or LBS): if it's Wi-Fi or LBS, treat it as approximate.

Question 9

Can my child communicate with anyone?

Accepted Answer

No. You set up the list of authorized contacts from the parent app. Only voice and audio-video messages with these contacts are possible. The first parent linking the watch controls who can be added.

Question 10

What happens if the child presses SOS?

Accepted Answer

The watch immediately sends a push notification to all authorized parents/guardians, with GPS location. You can place a call to your child directly from the app.

Question 11

How do safety zones work?

Accepted Answer

You define zones (home, school, park) in the app. You get a notification as soon as your child enters or leaves the zone.

Question 12

What is the battery life?

Accepted Answer

24 to 48 hours in normal use depending on audio-video message frequency and GPS update rate. Full charge in 90 minutes via the supplied magnetic cable.

Question 13

How do I know when the battery is low?

Accepted Answer

The parent app notifies you when the battery drops below 20%. A sound alert also plays on the watch.

Question 14

Is my data protected?

Accepted Answer

Yes. All communications are end-to-end encrypted. Your data is hosted in Canada, compliant with Quebec's Law 25 and PIPEDA.

Question 15

Can anyone else see my child's location?

Accepted Answer

No. Only accounts you explicitly invite (other parent, grandparents, guardian) can see the location. You keep full control.

Question 16

What happens if the watch is stolen?

Accepted Answer

You can remotely lock the watch from the app, disabling its features. Contact us to suspend the SIM subscription while you recover or replace it.

Question 17

Can I change my plan?

Accepted Answer

Yes, anytime from your account. The new plan applies at the next billing cycle, no fees.

Question 18

How do I cancel my subscription?

Accepted Answer

From your account > My subscriptions > Cancel. Your watch will work until the end of the paid period. No commitment, no cancellation fees.

Frequently asked questions.

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