Warranty and safety
Buy with confidence.
1-year manufacturer warranty, support 7 days a week. Here's exactly what's covered.
15-day guarantee
Money-back guarantee.
Customer satisfaction is our main driver to share Oryndo with Canadian families. We carefully explain the features and limitations of the technology so your expectations are met.
If, within 15 days of receiving your order, your experience does not meet your expectations, write to contact@oryndo.com to request a refund.
What's included
- —Return label sent by email
- —All accessories to return (box, cable, watch)
- —Watch in like-new condition, screen intact
Refund deductions
- —Shipping fees: approximately $15 each direction
- —Handling fee: $15
- —First month of plan: not refunded (SIM activation fee)
Accidental damage, normal wear, broken screen, lost strap: not covered.
Manufacturer warranty
One year of coverage.
- Duration
- Limited 1 year, from delivery date
- Beneficiary
- Original buyer only, non-transferable
- Coverage
- Manufacturing defects of electronic components
- Repair or replacement
- Oryndo chooses. Customer pays return shipping.
Exclusions
- —Normal wear, screen scratches
- —Accidents, shocks, drops
- —Incorrect handling or product modification
- —Water exposure (water-resistant, not waterproof)
- —Broken screens, damaged straps, lost parts
GPS accuracy
Three combined technologies.
The watch combines GPS, Wi-Fi, and cellular triangulation to provide the most reliable position based on the environment.
Satellite GPS
5 to 15 m
Outdoors, 4+ satellites visible
Wi-Fi
50 to 200 m
Operator database
LBS (cellular triangulation)
200 m to 5 km
Indoors, urban areas
Provider Wi-Fi databases can occasionally cause false locations. This isn't a watch defect, but an inherent limitation of Wi-Fi technology.
Subscriptions
Free cancellation, no fees.
- —Non-refundable in any circumstance
- —Cancellation effective immediately (no future renewal)
- —Recommended: cancel at the end of the billing period
- —No refund for unused mobile data
Liability
A tool, not a replacement.
A GPS watch cannot replace adult supervision. Never rely solely on GPS tracking for your child's safety.
The buyer is responsible for verifying cellular coverage before purchase. Oryndo cannot be held liable for network coverage, signal quality, or GPS availability in your area.
Oryndo disclaims all liability for accidents, damages, losses, injuries, disappearances or deaths resulting from product use.