Status
Partial network disruption
An outage at our connectivity provider took some watches offline this morning. Service is gradually coming back. Your account and watches are working normally, and no action is needed on your part.
Recovering
Updated September 10, 2026 at 3:25 PM (Quebec time)
Updates
- Recovering
Nearly 95% of affected watches are back online. The last ones are reconnecting.
- Recovery
Recovery has begun: the first affected watches are communicating again.
- Update
A message was sent to all customers in the app, in French and English.
- Cause confirmed
Our provider confirms an issue at their carrier partner affecting a range of SIM cards. No resolution time provided yet.
- Incident start
More than half of connected watches lose their cellular link within a few minutes.
Mobile appOperational
GPS watches platformRecovering
API & WebSocketOperational
Stripe paymentsOperational
Push notificationsOperational
Emails & SMSOperational
For incidents, write to contact@oryndo.com.
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